Refund policy

30-day returns

For ordinary voluntary returns, request your return and hand the parcel to the carrier within 30 calendar days, starting the day after delivery. Items must be unworn, unwashed, in new condition and have original tags attached. Include your order number or proof of purchase. If we delay providing instructions, we will reasonably extend the return period.

How to return

Email info@elizabethsfashions.com before mailing your return so we can identify your order and provide instructions. Mail returns to: Elizabeth’s Fashions, 3642 International Blvd, Oakland, CA 94601, United States. Online orders are returned by mail; we do not accept in-store returns.

Return postage and fees

Customers purchase tracked return postage for ordinary voluntary returns. Ordinary return postage is not reimbursed, and no additional return-label fee is deducted. There is no restocking or return handling fee.

For defective, damaged or incorrect items, contact us with the order number and details or photos of the issue. We will arrange a refund or replacement and cover necessary return postage by providing a prepaid label or reimbursing agreed actual postage against the receipt. Ordinary voluntary-return conditions and time limits do not override applicable rights for faulty or incorrect goods.

Refunds and exchanges

We inspect returned items and initiate eligible refunds within 5 business days after receipt. Refunds go to the original payment method and include the amount paid for the returned items and applicable tax. Your payment provider controls the time it takes for the credit to appear; contact us if you have not received a refund so we can help trace its status.

For ordinary voluntary returns, any original shipping fee actually charged is not refunded. We do not deduct outbound delivery costs from orders originally shipped free. Merchant-responsibility issues and refunds required by law are handled separately.

To change size or color, return the eligible item for a refund and place a new order. We do not offer direct exchanges. No products are currently excluded as Final Sale.

Cancellation requests

Contact us as soon as possible to request cancellation or changes before dispatch. We will confirm whether the request can be completed; cancellation is not guaranteed once fulfillment is underway. Shipped orders follow the return process. Refunds for accepted cancellations are issued to the original payment method; rights relating to shipment delays or other applicable law remain unaffected.